Frequently Asked Questions
Everything you need to know about your BoardCo gear and orders.
How long does shipping take for boards and heavy equipment?
Standard shipping typically takes 3-7 business days within the continental US. Oversized items like paddleboards or surfboards are shipped via specialized freight carriers to ensure they arrive in perfect condition.
What is your return policy for used sports gear?
We offer a 30-day return policy on all unused items in their original packaging. For performance reasons, gear that has been used in water or on slopes cannot be returned unless there is a confirmed manufacturing defect.
Do you offer professional assembly or tuning services?
Yes, all boards purchased through our flagship store can be waxed or tuned by our experts before shipping. Please select the 'Pro-Tune' option at checkout to have your gear ride-ready upon arrival.
How do I know which board size is right for me?
Each product page includes a detailed size chart based on rider weight, height, and skill level. If you are between sizes, we recommend contacting our gear experts via live chat for a personalized recommendation.
Are your products covered by a warranty?
All products sold by BoardCo are covered by full manufacturer warranties. Most premium boards include a 1 to 2-year warranty against structural defects and delamination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your gear in monthly installments.